Frequently Asked Questions

Everything you need to know about your Handup experience.

How long does shipping usually take?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Exchanges are free, while returns for a refund incur a small restocking fee.

How do I know which size will fit me best?

Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to your favorite fitting garment at home for the best results.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options via Klarna and Afterpay.

Are your materials sustainably sourced?

At Handup, we prioritize ethical manufacturing. Over 80% of our current collection is made from organic cotton or recycled polyester, and we are working toward 100% sustainability by 2025.

Can I track my order once it has shipped?

Yes! Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.